Export Jira Service Desk tickets to PDF

Jira Service Desk is Atlassian's fast-growing IT service management offering for IT operations, customer service and business teams. Better PDF Exporter integrates with Jira Service Desk and exports tickets, queues and other Service Desk related information like comments, SLA status, CSAT ratings, etc. to PDF documents.

Not only the Service Desk managed custom field types (like SLA or Request Type) are supported, our app also integrates its Export drop-down menu to the Queue view, the most important screen in Service Desk. That allows exporting the tickets from a queue to a custom PDF report with one click.

Next steps

Export samples

Jira Service Desk ticket export

Please note the two SLA values (Time to assignment and Time to resolution) and the Customer Request Type value natively appearing among the built-in custom fields. The PDF template is using the same intuitive red-green color coding as the web interface.

jira-service-desk-fields-single-issue.pdf

Jira Service Desk SLA export

Service Desk custom fields (in the 3 rightmost columns) are supported also when bulk-exporting tickets from a queue or from a JQL search to a summarizing table.

jira-service-desk-fields-issue-navigator.pdf